Frequently Asked Questions
1. Are the prices here on the website wholesale prices?
2. What is the minimum wholesale order?
3. Is there a discount for Volume Purchasing?
Yes, the discount should be applied automatically. However, if it is not applied, you can enter the codes manually in the coupon section at checkout. Again, these codes should show up automatically so only enter them manually if they are not already there at checkout. Also note that only 1 coupon code is accepted.
4. I do not have a Department of Revenue Tax Resale Certificate. Can I still register?
Yes, this document is only required if you do not want to pay sales tax for your purchase. We cannot use your Employer ID Number as your Department of Revenue Resale Tax Certificate. It usually costs an extra $100 (approx.) per year but it is the document that allows you to buy merchandise without paying taxes for the purpose of reselling it and collecting the sales tax then.
You will however, always need to upload a copy of your ID (driver's license) to create your wholesale account.
5. I Would like to know if you guarantee the gold laminate?
6. How do I clarify something in an order?
You can always write a "Note" for your order in the Notes section when you check out. We will always read the notes before we start he order and contact you if we have any questions. Also you can email us at email@example.com.
7. Do you make custom designs for your customers?
At the moment, we are only distributing the designs our manufacturers already produce and we can do just special sizes, ordering a minimum of 200 pieces and giving half of the payment like deposit, it takes around one month to be ready. As soon as another option become available, we will offer it to our customers.
8. Do you offer Samples?
Yes, Just for the new customers and they are not free.
9. How long does it take to receive the order?
We take 1-3 business day to prepare the order and ship it, depending on the size of the order. Then it will depend where you are located, the carrier and the option that you selected at checkout.